If you have ever filled out an online form you have probably seen this automatic response. My advice – This is not a practice I would recommend your organization implement. Four reasons why should suffice. First, CAPS are annoying. Second, the message tone is rude. Third, people hit “reply” anyway, and if you have “…@donotreply.com”, it actually ends up in the inbox of the owner of donotreply.com. Fourth, and most important, always give your customers a direct channel of communication with you. Make it personal.
